• Elements Weatherproof Soft Furnishings is not responsible for cushions the customer does not like because the fabric colour or texture does not match the colour on their computer monitor or other fabrics at their location. While all care is taken to provide fabric images that closely represent our fabric colours, differences may arise due to factors out of our control – light source, monitor quality, etc – that may cause images to differ from the actual fabric. We highly recommend that you order ‘fabric swatch’ samples before placing your fabric order. Fabric swatch samples are nonrefundable.
  
• Elements Weatherproof Soft Furnishings is not responsible for refunding the cost of a fabric swatch sample if said fabric is marked discontinued after the fabric sample is mailed to the customer.
  
• Elements Weatherproof Soft Furnishings is not responsible for soft furnishings that are made correctly with incorrect information provided by the customer. Customers must be 100 per cent certain that the dimensions provided are accurate.
  
• Elements Weatherproof Soft Furnishings is not responsible for cushions the customer does not like due to the standard placement of fabric ties, seams and/or zipper placement.
  
• Elements Weatherproof Soft Furnishings is not responsible for cushions the customer thinks are too thick or too thin even though thay are made correctly based on the dimensions provided by the customer.
  
• Elements Weatherproof Soft Furnishings is not responsible for cushions the customer thinks are not comfortable enough or does not like for some other subjective reason.
  
• Elements Weatherproof Soft Furnishings is not responsible for templates sent to us for use as custom cushion patterns. These templates become property of Elements Weatherproof Soft Furnishings and will not be returned to the customer. Elements Weatherproof Soft Furnishings does not accept old shells to use as templates
  
• Elements Weatherproof Soft Furnishings is more than willing to address any of these above mentioned issues in a courteous, professional and timely manner to help the customer achieve the desired result. If the error is due to a customer mistake in ordering, the customer acknowledges and assumes the cost of correcting any mistakes
  
• Elements Weatherproof Soft Furnishings is responsible for reworking or replacing soft furnishings made with the incorrect fabric(s).
  
• Elements Weatherproof Soft Furnishings is responsible for reworking or replacing soft furnishings when the dimensions vary more than 5cm from the dimensions provided by the customer.
  
• Elements Weatherproof Soft Furnishings is responsible for reworking or replacing soft furnishings that are made in the wrong style, eg square/box edged instead of round edge, stripes are in the wrong direction etc.
  
• Elements Weatherproof Soft Furnishings is responsible if soft furnishings arrive damaged in some manner and this damage has been noted with the delivery service provider when the product is delivered. It is up to the customer receiving the package to check for damage prior to signing. If you sign for your package(s) without noting packaging or product damage, it makes it very difficult for us to file a claim on your behalf.
  

• Elements Weatherproof Soft Furnishingsis responsible for using the fabric(s) the customer has selected.
  
• Elements Weatherproof Soft Furnishingsis responsible for cutting the fabric to within 5cm of the dimensions provided by the customer.
  
• Elements Weatherproof Soft Furnishingsis responsible for sewing the cushion(s) in the style selected by the customer.
  
• Elements Weatherproof Soft Furnishingsis responsible for the costs of correcting any mistakes that we make if we fail to correctly produce soft furnishings using the correct information provided by the customer, provided that:
  

• Customers are responsible for providing all information needed to accurately make the cushions ordered.
• Customers need to be certain of the accuracy of the fabric(s) selected and understand that due to variations in light source, monitor quality, etc., beyond our control, we cannot guarantee that a fabric will look exactly like it does on our web site in terms of color, repeat, etc. If you need precise color matching, please order fabric samples. Fabric samples are nonrefundable.
  
• Customers need to be certain that the exact dimensions of the cushion(s) to be made have been accurately provided. Cushion Source will provide a cushion that has been cut to within 10cm of the dimensions provided by the customer.
  
• Customers need to be certain of the accuracy of the style of sewing construction (edge finish, piping, ties etc.,) that has been selected.
  
• Customers acknowledge that thickness is defined as the measurement from the top of the cushion to the bottom of the cushion and not the measurement of any side banding.
  
• Customers need to be certain that all delivery address information is correct, including the post code. Elements Weatherproof Soft Furnishings does not deliver to PO Boxes.
  
• Customers are responsible for any costs and delays associated with correcting mistakes made by the customer.
  
• If a customer follows procedure to return a cushion and Elements Weatherproof Soft Furnishings deems that said cushion is, in fact, correct based on the customer's order, the customer will be responsible for any costs Elements Weatherproof Soft Furnishings incurs to return the cushion to the customer.
  

By purchasing from Elements Weatherproof Soft Furnishings, you agree to these terms and/or conditions and all applicable laws.

Elements Weatherproof Soft Furnishings specialises in custom soft furnishings and commits to use the fabric(s) you select to make cushions in the style you select and within 10cm of the dimensions you provide. If you do not agree to the following terms, please do not purchase from Elements Weatherproof Soft Furnishings. EVERY cushion we manufacture is considered made to order, or custom, as we only make cushions based on the measurements that our customers provide to us at the time an order is placed.